If you would like to return your items, because they didn't fit, or they weren't exactly what you were expecting, or any other reason, that's ok. 

Every buyer has the right to return any items they purchased, within 30 days of their purchase. For the buyer to be entitled to a refund or exchange of items, the following conditions must be met:

  • All items must be unused, in a saleable and hygienic condition and, with their original packaging and labels (when applicable) still attached;
  • The buyer must pay for any shipping costs incurred in the transaction (both original delivery and return shipping); 
  • An email must be sent to administration@kisc.ch with a copy of your receipt and instructions on how to refund / exchange the items;
  • All items must be shipped to:
Kandersteg International Scout Centre

Wagetiweg 7

3718 Kandersteg


If the reason for retuning the items is because they were not fit to sell, broken, defective or not in perfect conditions, please contact our staff before proceeding with the return.